Who is Arrow Volkswagen?
Our Commitment To Privacy
The Information We Collect
- E-mail address
- Survey questions
- Phone number
- Product purchase reference and/or intentions
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected may include:
- Phone number
- E-mail address
How We Use Information
We use the personal information you provide for the purposes that we identify when we ask you to provide the information. For example, when you place an order for merchandise, we ask you to provide information including contact details, shipping address, and credit card information, so that we can complete your order. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use the information you provide about someone else when placing an order only to communicate with them to the extent of the specific request made. For example, if you want to send them a specific vehicle configuration in one of our tools. We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.
We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
You can register with our website if you would like to receive our catalogue as well as updates on our new products and services. We use information provided by you through cookies, pixel tags and other technologies to make your visit more efficient and to allow us to monitor the use of or websites (See: A Word of “Cookies” and Pixel Tags.)
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes, which may include sharing it with this dealership, Volkswagen Group Canada Inc. or with various suppliers that provide marketing, research, or other services for us. If you choose to save information, such as a vehicle configuration, on our website(s), we may contact you to follow up on your interest in our cars. In such cases, we reserve the right to employ an outside research company to call you on our behalf.
We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the purposes described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Your Consent to Our Use of Your Information
You have the choice of whether or not to give us your personal information. If you share your personal information, we will tell you why we are collecting it. Certain information is required, for example, to complete your order, or to respond to your requests, as noted above. Certain information, which may be requested for marketing purposes, may be identified as optional. By providing us your information, you agree to our using it for the purposes stated. In certain places or certain pages on our website, we will ask you specifically if you wish to receive further information or to be contacted by us, or a dealer in the future. At that time, we will note and abide by your preference.
At any time, subject to legal restrictions, you may withdraw or change your consent to our use of your information, request us to delete it from our files, or notify us if you do not wish us to use your information for any purpose other than for the purposes specifically identified when you provided it to us (See How to Contact Us, below). Information collected through cookies and pixel tax may not be optional. We will inform you of the implications of withdrawing your consent.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we will not knowingly market its products to anyone under 13 years of age. We will not use, collect, or maintain any personal information of anyone under 13 years of age for any reason, unless it has obtained the express consent from the child’s parent or legal guardian.
How to Contact Us